VanSteel Engineering respects your privacy and is committed to protecting the personal information you share with us through our website, enquiry forms, email communication and any related digital platforms.
This Privacy Policy explains what information we collect, how we use it, how we protect it, and what rights you have in relation to your personal information.
1. Who We Are
VanSteel Engineering provides tank installation, tank refurbishment, pump installation, piping, maintenance and related fuel and petrochemical infrastructure services in South Africa.
For privacy-related enquiries, please contact us at:
Email: info@vansteeleng.com
Website: vansteeleng.com
2. Information We May Collect
When you use our website or contact us, we may collect the following information:
2.1 Information You Provide Directly
This may include:
- Your name
- Company name
- Email address
- Phone number
- Location or project site area
- Details about your enquiry, project or service requirements
- Any additional information you submit through a contact form or email
2.2 Automatically Collected Information
When you visit our website, certain information may be collected automatically, including:
- IP address
- Browser type
- Device type
- Pages visited
- Time spent on the website
- Referring website or source
- General usage and performance data
This information is generally used to understand how visitors use the website and to improve website performance, usability and content.
3. How We Use Your Information
We may use your personal information to:
- Respond to enquiries submitted through the website
- Provide quotes, project information or service-related communication
- Follow up on potential project requirements
- Improve our website, services and user experience
- Maintain website security and prevent misuse
- Analyse website traffic and performance
- Comply with legal, regulatory or administrative obligations
We will not sell your personal information to third parties.
4. Legal Basis for Processing Personal Information
We process personal information where it is necessary and lawful to do so, including where:
- You have provided consent by submitting an enquiry or contacting us
- Processing is necessary to respond to your request
- Processing is necessary for a potential or existing business relationship
- We have a legitimate business interest in operating and improving our website
- We are required to comply with applicable laws or regulations
5. Website Contact Forms
If you submit an enquiry through our website, the information you provide will be used to respond to your request and communicate with you regarding VanSteel Engineering’s services.
Please do not submit confidential, sensitive or unnecessary personal information through our website contact forms.
6. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to improve functionality, analyse website traffic and understand how visitors interact with our website.
Cookies are small files stored on your device when you visit a website. They may help the website remember certain settings or collect analytics information.
You can control or disable cookies through your browser settings. However, disabling cookies may affect how some parts of the website function.
7. Google Analytics
We may use Google Analytics to collect information about how visitors use our website. Google Analytics helps us understand website traffic, user behaviour and performance so we can improve the website and its content.
Google Analytics may collect information such as your IP address, device type, browser, pages visited and time spent on the website. Google requires websites using Google Analytics to disclose the use of Analytics and how it collects and processes data.
Google may process this information in accordance with its own privacy policies and terms. Google states that Analytics data is not shared without authorisation except in limited circumstances, such as where required by law.
You can manage cookies through your browser settings or use available Google opt-out tools where applicable.
8. Third-Party Services
Our website may use third-party services, plugins or tools for purposes such as:
- Website hosting
- Website security
- Analytics and reporting
- Contact form processing
- Spam prevention
- Search engine optimisation
- Website performance monitoring
These third-party providers may process limited information where necessary to provide their services. We aim to use reputable service providers that apply reasonable security and privacy measures.
9. How We Store and Protect Information
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, disclosure or alteration.
However, no website, email system or online transmission is completely secure. While we take reasonable precautions, we cannot guarantee absolute security of information transmitted through the internet.
10. How Long We Keep Information
We keep personal information only for as long as necessary for the purpose it was collected, including:
- Responding to enquiries
- Managing potential or active business relationships
- Maintaining business records
- Complying with legal or regulatory requirements
- Resolving disputes or enforcing agreements
When information is no longer required, we will take reasonable steps to delete, de-identify or securely store it where appropriate.
11. Sharing of Personal Information
We may share personal information only where necessary, including with:
- Internal team members or authorised representatives
- Service providers that help operate our website or business systems
- Professional advisors where required
- Regulatory authorities or legal bodies where required by law
We do not sell, rent or trade personal information.
12. International Data Transfers
Some service providers, such as analytics, hosting, email or security providers, may store or process information outside South Africa.
Where this occurs, we aim to ensure that reasonable safeguards are in place to protect your personal information in line with applicable privacy requirements.
13. Your Rights
Subject to applicable law, you may have the right to:
- Request access to the personal information we hold about you
- Ask us to correct or update your information
- Request deletion of your personal information where appropriate
- Object to certain processing activities
- Withdraw consent where processing is based on consent
- Lodge a complaint with the relevant data protection authority
To exercise any of these rights, please contact us at:
info@vansteeleng.com
14. Links to Other Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices, content or security of external websites. We recommend reviewing the privacy policies of any third-party websites you visit.
15. Children’s Privacy
Our website and services are intended for business and general public use and are not directed at children. We do not knowingly collect personal information from children.
16. Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our website, services, legal requirements or business practices.
The latest version will be published on this page with the updated effective date.
17. Contact Us
For questions about this Privacy Policy or how your personal information is handled, please contact:
VanSteel Engineering
Email: info@vansteeleng.com
Website: vansteeleng.com